Privacy Policy
Last updated September 03, 2026
Here at Family First Physiotherapy, we are committed to protecting your privacy and ensuring your personal information is handled in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1998 (Cth).
This Privacy Notice for Family First Physiotherapy (‘we’, ‘us’, or ‘our’), describes how and why we might access, collect, store, use, and/or share (‘process’) your personal information when you use our web services (‘Services’), including when you:
- Visit our website at familyfirstphysiotherapy.com or any website of ours that links to this Privacy Notice
- Engage with us in other related ways, including any marketing or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at familyfirstphysiotherapy@outlook.com.
What Information We Collect
We may collect personal information such as your name, contact details, date of birth, medical history, treatment details, and health fund information. This data is collected to provide effective, quality physiotherapy care and services.
How We Collect Your Information
We collect information directly from you during appointments, when filling out forms, or through phone, email, or our website. We may also receive relevant information from your referring GP or specialist with your consent.
How We Use Your Information
We may use your personal information for the following purposes, including:
- Providing physiotherapy services
- Managing appointments and communication (e.g., email and calls)
- Liaising with other healthcare professionals with your consent
- Billing, including private health claims, Medicare, RWTSA, DVA, and NDIS (where applicable)
- Compliance with legal and regulatory obligations
Disclosure of Personal Information
We will not share your personal information with third parties without your consent, unless required by law. In some cases, there may be situations where we need to share your information with insurers (e.g., WorkCover or DVA) or other healthcare professionals directly involved in your treatment.
Data Storage & Security
Your information is securely stored in both physical and electronic formats. We take reasonable organisational and technical steps to protect your data from unauthorised access, modification, disclosure, and/or loss.
Access & Correction
You have the right to access your personal information held by us as well as request corrections if it is inaccurate, incomplete, or outdated. Please contact us in writing to request access or corrections.
Website & Online Bookings
Our website may use cookies to improve user experience. When booking online through the Cliniko platform, your personal details are submitted securely and used only for managing your appointments and communication.
Contact Us
If you have any queries or concerns about this Privacy Policy or how your information is handled, please contact us.
Family First Physiotherapy
[Lot 1, Shop 3 Brady Street – Virginia SA 5120]
[0431108229]
[familyfirstphysiotherapy@outlook.com]
Policy Updates
This Privacy Policy may be updated from time to time. The latest version and the update date will always be available on our website.